Shipping Documents

Book Your International Door to Door Delivery Service.

✓  Enter the total weight of the parcel(s)

✓  Choose International economy or priority service

✓  Enter dimensions of the parcel(s)

✓  Write information of sender and receiver

✓  Choose collection date and time

✓  Declare your shipment for customs

✓  Make the payment and wait for the labels and documents

✓  Print and stick them on the parcels


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Why choose Shipping One?

We are the global market leader in the International express courier business. Shipping One specialises in the door-to-door delivery of documents and parcels worldwide to more than 220 countries and territories from UK and other countries too.

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Weight and Dimensions

With Shipping ONE, to determine the weight of a package, which determines the shipping costs. The bigger your shipment, the higher the dimensional weight. But if the actual weight is higher than the dimensional weight, then we use the actual weight.


You can work out the Dimensional weight of your package pretty easily. We use the most common divisor which is 5000 (139 for imperial) so we’ll use this as an example.


To calculate the dimensional weight of a package you multiply the length by width by height and divide it by the dimensional weight divisor. So for example, if you have a box that’s 36 cm x 25 cm x 16 cm your DIM weight is 3 kg.


Unlike the actual weight of your package, you can reduce the Dimensional weight by choosing a smaller package. This will also cut down your shipping costs.


Delivery Types

Shipping ONE has two flagship offerings, and here, we’ll compare and contrast the International Priority and  International Economy services. Both offer customers a wide range of international shipping options that guarantee timely delivery, reliable service, customs clearance, and door-to-door service.


International Priority: This is one of Shipping ONE’s most popular shipping services. It offers date-guaranteed delivery of the world. The delivery time for this service is typically between 3 and 5 business days.


International Economy: Another popular option, this Shipping ONE service is designed to help online merchants save on shipments that are not time-sensitive, without compromising the quality of their services. Delivery is still pretty speedy with this service within six to nine business days.

Collection Service

Shipping ONE offers a flexible range of International Export and Import services for reliable, time-definite, door-to-door, customs-cleared delivery to over 220 countries and territories worldwide.


With Shipping ONE Booking your pickup couldn’t be simpler. It takes seconds to book a collection service, Just package your items and enter the weight, dimensions, shipper and consignee, collection date, declare your items for customs and finalise the order and you’ll be able to send your parcels from the comfort of your own home.


Our pickup collection service is between 08:00-18:00 except Saturday, Sunday and Public holidays.


Prohibited Items 

To avoid disappointment, please take the time to review our prohibited and restricted items list. There are nine classes of dangerous goods and it’s important to know which products fall into them. Some goods, such as explosives and poisons, are clearly dangerous. But others may surprise you. Aerosols, perfumes and most products that contains lithium batteries – such as mobile phones or laptops – all count too. Please click here for more details for our full prohibited items.

Customs Charges

When you send/receive a parcel anywhere outside or coming to the UK including the EU from January 1st 2021 subject to a tax charge on all products. The person or business receiving the shipment is legally obliged to pay Customs Duty and Taxes.


To make this process as simple as possible we’ve put together the following guide to help you understand customs declarations, customs charges and what you can do to help your package clear customs without delays by clicking here.

Packaging Guidelines

Choose Quality: Find a box which matches the size and weight of the item(s) you are sending.  Use double-walled boxes for heavier items. If you are reusing a box, remove all old labels, and make sure it’s high-quality, with no hole, tear, or dent.


Avoid Empty Space: Too much padding reduces stacking strength. Avoid boxes that are too big for their contents, as they risk getting crushed. Choose cushioning with enough density to keep items from shifting. Bind printed material together. Wrap and tape all sharp or protruding edges.


Seal with an H: Use the ‘H’ shape taping method when sealing your box. The tape should be at least 5CM wide and applied equally across the box edges.  Please note: Duct tape and masking tape are NOT suitable for taping boxes.


Label Clearly: Remove old labels, Affix the Shipping ONE Air Way Bill (AWB) label on the largest surface of the box. For pouches, peel off the strip and seal the flap. We also recommend you to put a copy of the label inside and write pertinent shipper/recipient details on the inner package flap.


Most Popular Destinations

At Shipping ONE, we offer International door to door delivery service to almost every destination around the global and because we send such large volumes, you can enjoy huge cost savings.

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Questions You Want To Know

Need some help? Simply click the buttons below to see the most frequently asked questions.

How do I track my parcel?

There are many ways to track Shipping One parcel. After you proceed with the order, we’ll send it to you through email

Why is the price so low?

Shipping One send millions of parcels every year meaning we can negotiate fantastic discounts that then get passed on to you!

I missed the collection attempt

No problem, you can have your item collected another day.


Please Do Not make contact with the courier concerned as all questions need to be raised directly with us. We will communicate with them on your behalf if we can’t answer your question ourselves.

I need to change my collection address

Unfortunately once the courier has been sent the collection details, it’s not possible to change your collection address. We recommend cancelling the existing collection, then rebooking.


Please Do Not make contact with the courier concerned as all questions need to be raised directly with us. We will communicate with them on your behalf if we can’t answer your question ourselves.

Do I need an account to send a parcel?

You do not need an account to send a parcel with Shipping One. All of our services available on this site are intended for customers who don’t have an account.

Customs Charges, Duties and Taxes

There is lots to consider when sending a parcel outside the European Union. For example, you will need to produce paperwork for customs clearance, declare the value of each item and explain why you’re sending it. Customs will then review your declaration and may apply customs import duty and tax charges. These charges are usually paid by the receiver.


If you’re shipping gifts or sending personal effects then they may be exempt from customs import charges. This will depend on the value of the items, and the regulations for that particular country.


The following information will explain everything you need to know about customs and what to consider when sending a worldwide parcel delivery.


The Customs Clearance Process


Shipping ONE helps you produce all the customs forms you will need when shipping outside the EU, and unlike a freight forwarder, all our courier services include customs clearance.


Customs will decide if any duties and tax charges should be applied, and if so the customs fees will need to be paid by the receiver, along with any admin charges applied by the courier before delivery can be made. Obtaining payment can sometimes delay the delivery process.


Here’s a quick summary of what happens when you ship outside the EU:


As part of your booking process, we will ask you to declare what you are shipping and why.


Shipping ONE will then provide the required customs paperwork for you to print out.


When your shipment arrives at the destination country, the carrier will arrange the customs clearance, and customs will assess your declaration to determine the amount of import duty that should be applied to your shipment. These charges will as a norm, be billed to the receiver.


The receiver will be contacted and asked to pay any charges. They will also be provided with a copy of your customs declaration as reference.


If you would prefer to pay these customs charges yourself, we can arrange this. This is a popular option when sending gifts. There is an additional charge for this and a deposit is required.


Once any charges have been paid, your parcel will exit customs and be delivered.


Import Duty, Tax And Other Charges


Customs will determine the import charges to be applied to your international parcel based on the information provided on your customs paperwork – the declared value, the reason for export and the goods description.


Whilst each country has its own regulations, most countries will have a set duty threshold for low value items. Often low value items such as gifts, samples and personal effects will attract a lower amount of duty or may be exempt from any charges. If you want to know the threshold for gifts, samples or personal effects, or you require any further help, please contact us.


Often people declare a lower value on the customs invoice to reduce the customs tax and duty. This is only recommended if you can genuinely justify the lower value if it is questioned by customs.


For example, you may want to send a laptop that originally cost you £1000 but now has a value, to you, of only £200. You can declare it as having a value of £200, and incur a lower customs clearance charge. However, if customs suspect you have undervalued it, you will be asked to justify the stated value. Your shipment will not be delivered until customs are fully satisfied that the declaration you have made is genuine. Declaring a lower value may also affect your claim value in the event of a loss or damage in transit.


Shipping ONE has no control over any of the charges applied to your goods by customs, and once your parcel has arrived at the customs facility in the destination country, the only way to have the parcel delivered is to pay any clearance charges.


If your goods are dutiable (for example if you’re selling them) then Customs will decide which charges to apply based on the products you’re sending and the value you have declared.


Every product has a commodity code (also known as a Customs Tariff code or harmonization code). Each commodity code has a set level of duty and tax that varies from country to country, and if you don’t state the correct code then the custom clearing agent in the receiver country will need to literally guess it based upon the description you have provided. If you’re sending a low value item, it’s not so much of a concern, but if your shipment has a high value then it could result in your receiver incurring significantly higher import duty rates. To check the correct commodity code for the goods your shipping, click here.


Once you know the commodity codes for your products, you can then contact the customs authority in the destination country to establish how much customs duty and tax will be applied to your shipment.

Lost Parcels

We understand when a parcel goes missing, it can be an extremely stressful and worrying time. The good news is most lost parcels are found; We will do everything in our power to find your parcel, however it can potentially take up to 10 working days and sometimes more to locate.


One of the most common reasons for a parcel to be lost is if the label has become detached or damaged. If there is no way to identify where the parcel came from or is headed to it will go to lost property. The carrier then needs to first find the lost box, then physically match your contents description to the contents of each lost box. As you can imagine this is a painstaking task and one that often takes time.


In order to locate your parcel we’re going to need you to provide a detailed description of the contents, and any unique identifying marks on the box, this information is then sent to all the depots your parcel travelled through.


How to raise a lost parcel investigation


If your tracking information does not show any scans or you stopped seeing scans after 2-4 days your parcel may be lost.


If your item is lost, you must contact us within 30 days of the collection date.


You can either contact us to raise an investigation.


To begin with, please provide us images of the parcel and contents. Tell us any defining features of your parcel and contents:


  • Any marks or additions on the outside of the box, such as “fragile” stickers, distinctive tape, or text.


  • A description of the contents of your parcel.


  • Any serial numbers or identifying numbers of the contents of the parcel.


  • Did you write a return address on the inside or outside?


Common reasons for parcels to go missing


Parcels occasionally gets lost during transit. It is important to do what you can to prevent this from happening.There are a few reasons why a parcel can get lost, they include the following:

  • Your label has detached.


  • There was no label attached when driver picked up the parcel.


  • The label is damaged and cannot be scanned or read.


  • Your box is damaged.


  • Incorrect address entered at booking, parcel was delivered to address on the label and cannot be retrieved.


Preventing a parcel from going missing


Always write a return address on the box.


Always place a spare shipping label inside each box. Our website prints this label automatically for you.


Use a documents enclosed pouch to affix the label as sometimes sellotape can catch on the carrier conveyor belts and the label can become dislodged and fall off.

When will I get my label?

If your service requires a label, it should be ready within 60 minutes of paying for your shipment.


Remember, not all services need a label, but if you think you’re label hasn’t been generated contact us using the button below.

What time will my parcel be collected?

On your scheduled day of collection, your parcel can be collected any time between 8am and 6pm.


Unfortunately at this time it is not possible to give a more accurate estimated collection window.

What payment options do you accept?

There are several options available to customers without a Shipping One account:


Online: For parcels booked online, we accept all major debit and credit cards, as well as Bank transfer.


WhatsApp: When booking with Customer Service, payment can be made by debit or credit card, as well as Bank transfer.

Are there any items I can't send?

There are items that cannot be sent with Shipping One. Some are obvious such as animals, illegal substances, guns and explosives. But there are also less obvious items that we can’t transport such as jewellery with a value in excess of £4,000, perfume and cash.


Note: For parcels travelling outside the UK, there may additional prohibited items specified by the destination country. If you are booking online with Get Quote Form, click the ‘Prohibited Items’ button on the booking form to check. You will also find details of items that might be restricted.


Shipping One shall not be liable in the event that you send any prohibited items. If your parcel contains a prohibited item, it may be delayed or returned.


For further information and advice, please contact Shipping One Customer Service.

How to calculate Volumetric Weight?

You should calculate dimensional weight on every shipment, and compare that to its actual weight, and use the greater of the two to determine your shipping cost. Volumetric weight for international shipments is calculated using the formulae below.


Height x Length x Width in cm divided by 5000


When using our quote tool to calculate postage, it is important to declare accurate weights and measurements when you book a courier with Shipping One and it is normal for the courier to check these on collection.


Additional charges may be applied to parcels which have been under-declared, therefore we always advise that you weigh and measure your item after it has been packaged and made ready to ship. This will ensure you receive an accurate quote.

Can I change the delivery address of my package?

Shipping ONE can only honor your address change request if below conditions are true.


  • The sender has put no restrictions to changing addresses
  • The new address is not in another country
  • The shipment has not already been delivered


Please contact us to request your address change. Additional restrictions and fees may apply when rerouting packages.


Note that a reroute is not a guaranteed service as we are unable to physically change the original airwaybill attached to the shipment.


Alternatively you can request to hold the shipment at a location for pickup instead of delivery. The person authorised to pick up the package will require a photo I.D.

Reasons of delays shipments

When there is a delay, there are a variety of reasons that this may be the case:


Shipper errors


  • An incorrect address was provided


  • An invalid phone number was provided


  • Collection failed as you were not in


Receiver errors


  • Not there to receive delivery


  • Secured entrance and courier unable to gain access


  • Didn’t answer phone when courier called for directions


Force Majeure


  • Bad weather


  • Technical issue with aircraft or delivery vehicle


  • Road accident


  • Held in customs

Carrier error


  • The parcel was miss-routed – sent to the wrong depot or area


  • The driver didn’t turn up to collect


  • The driver didn’t manage to attempt delivery as they ran out of time


  • When the shipment was not delivered on the due date, but there are no scans to indicate that a shipper/receiver or force majeure incurred delay

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