International Door to Door Services
- An international express delivery service, provided by one of the world’s largest courier companies.
- Parcels and Document
- A day-definite, economy service provided by one of the world’s largest courier companies.
- Parcels and Document
Size and Weight Restrictions
Parcel – direct door-to-door
- Maximum dimensions: 100 x 60 x 60 cm
- Maximum weight: 68 kg per piece. For Economy shipments, the maximum weight per consignment is 68kg. For Priority shipments, the maximum weight per consignment is 5000kg.
Parcel – if using drop-off/optional collection
- Maximum weight: 68 kg per piece
- Maximum size: 330cm girth*
*Girth is calculated as follows: (sum of two smallest dimensions X 2) + longest dimension.
How It Works
For most destinations, Shipping One is a direct door-to-door service—from your address to your chosen destination.
However, for certain destinations (and for International Economy Freight), parcels are shipped from our depot. You have the option of dropping your consignment off at one of our depots, or booking an optional collection from your door.
Please add 1 working day to your estimated transit time if booking either an optional collection or an alternative drop-off option, to allow for overnight delivery to our depot. For some postcodes in London, Chester and Merseyside, we are able to collect ourselves and ship from the depot same day.
Once your shipment has been delivered to our depot, we will process it and forward your parcel to its final destination via our carrier.
Please refer to our documentation page for labelling instructions for each collection/drop-off option.
If you are not able to print any of your documents, please get in touch and we will be happy to post hard copies to you.
Your shipment will be charged by either actual weight or volumetric weight – whichever is greater.
Volumetric weight is a value derived from the size rather than the weight of your parcel and may apply if your parcel is particularly large and contains relatively light items.
International Priority® and International Economy® calculate volumetric weight by multiplying the three dimensions of your parcel together and dividing by 5000.
- Parcel Weight is 10 KG, Actual Weight is 10 KG and Dimensions is 50 x 30 x 20 cm (divided by 5000) Volumetric weight is 5 KG – So the Chargeable weight is 10 KG
International Economy® Freight and International Priority® Freight calculate volumetric weight by multiplying the three dimensions of your parcel together and dividing by 6000. The above calculations would apply however the ‘divisor’ in the calculation would be 6000.
Our list of hazardous, prohibited and owner’s risk items is available here.
For up to date information specific to FedEx, please check this page. Please note that prohibited items are subject to vary depending on your delivery destination.
If you’d like advice on whether or not your items are prohibited, please contact our Customer Services team via Live Chat, email or telephone (+44) 751 675 910
from 8:00am-6:30pm Mon-Fri, 9:00am-1:00pm Saturdays).
Every day, Shipping One reliably manages millions of customs clearances worldwide. Our experience and global knowledge can help you comply with local requirements and avoid customs-related delays.
Additionally, across Europe Shipping One has been granted or is actively pursuing Authorised Economic Operator (AEO) status as a compliant and trustworthy international supply chain partner. This EU accreditation means Shipping One shipments are fast-tracked through customs, helping us to speed up your supply chain.
Routine customs clearance services are provided free of charge; non-routine customs clearance services are listed below.