There are many ways to track Shipping One parcel. After you proceed with the order, we'll send it to you through email

Shipping One send millions of parcels every year meaning we can negotiate fantastic discounts that then get passed on to you!

No problem, you can have your item collected another day.   Please Do Not make contact with the courier concerned as all questions need to be raised directly with us. We will communicate with them on your behalf if we can't answer your question ourselves.

Unfortunately once the courier has been sent the collection details, it's not possible to change your collection address. We recommend cancelling the existing collection, then rebooking.   Please Do Not make contact with the courier concerned as all questions need to be raised directly with us. We will communicate with them on your behalf if we can't answer your question ourselves.

You do not need an account to send a parcel with Shipping One. All of our services available on this site are intended for customers who don’t have an account.

There is lots to consider when sending a parcel outside the European Union. For example, you will need to produce paperwork for customs clearance, declare the value of each item and explain why you're sending it. Customs will then review your declaration and may apply customs import duty and tax charges. These charges are usually paid by the receiver.

 

If you're shipping gifts or sending personal effects then they may be exempt from customs import charges. This will depend on the value of the items, and the regulations for that particular country.

 

The following information will explain everything you need to know about customs and what to consider when sending a worldwide parcel delivery.

 

The Customs Clearance Process

 

Shipping ONE helps you produce all the customs forms you will need when shipping outside the EU, and unlike a freight forwarder, all our courier services include customs clearance.

 

Customs will decide if any duties and tax charges should be applied, and if so the customs fees will need to be paid by the receiver, along with any admin charges applied by the courier before delivery can be made. Obtaining payment can sometimes delay the delivery process.

 

Here's a quick summary of what happens when you ship outside the EU:

 

As part of your booking process, we will ask you to declare what you are shipping and why.

 

Shipping ONE will then provide the required customs paperwork for you to print out.

 

When your shipment arrives at the destination country, the carrier will arrange the customs clearance, and customs will assess your declaration to determine the amount of import duty that should be applied to your shipment. These charges will as a norm, be billed to the receiver.

 

The receiver will be contacted and asked to pay any charges. They will also be provided with a copy of your customs declaration as reference.

 

If you would prefer to pay these customs charges yourself, we can arrange this. This is a popular option when sending gifts. There is an additional charge for this and a deposit is required.

 

Once any charges have been paid, your parcel will exit customs and be delivered.

 

Import Duty, Tax And Other Charges

 

We understand when a parcel goes missing, it can be an extremely stressful and worrying time. The good news is most lost parcels are found; We will do everything in our power to find your parcel, however it can potentially take up to 10 working days and sometimes more to locate.   One of the most common reasons for a parcel to be lost is if the label has become detached or damaged. If there is no way to identify where the parcel came from or is headed to it will go to lost property. The carrier then needs to first find the lost box, then physically match your contents description to the contents of each lost box. As you can imagine this is a painstaking task and one that often takes time.   In order to locate your parcel we’re going to need you to provide a detailed description of the contents, and any unique identifying marks on the box, this information is then sent to all the depots your parcel travelled through.   How to raise a lost parcel investigation   If your tracking information does not show any scans or you stopped seeing scans after 2-4 days your parcel may be lost.   If your item is lost, you must contact us within 30 days of the collection date.   You can either contact us to raise an investigation.   To begin with, please provide us images of the parcel and contents. Tell us any defining features of your parcel and contents:  

• Any marks or additions on the outside of the box, such as “fragile” stickers, distinctive tape, or text.

 

• A description of the contents of your parcel.

 

• Any serial numbers or identifying numbers of the contents of the parcel.

 

• Did you write a return address on the inside or outside?

  Common reasons for parcels to go missing   Parcels occasionally gets lost during transit. It is important to do what you can to prevent this from happening.There are a few reasons why a parcel can get lost, they include the following:

• Your label has detached.

 

• There was no label attached when driver picked up the parcel.

 

• The label is damaged and cannot be scanned or read.

 

• Your box is damaged.

 

• Incorrect address entered at booking, parcel was delivered to address on the label and cannot be retrieved.

  Preventing a parcel from going missing   Always write a return address on the box.   Always place a spare shipping label inside each box. Our website prints this label automatically for you.   Use a documents enclosed pouch to affix the label as sometimes sellotape can catch on the carrier conveyor belts and the label can become dislodged and fall off.

If your service requires a label, it should be ready within 60 minutes of paying for your shipment.   Remember, not all services need a label, but if you think you're label hasn't been generated contact us using the button below.

On your scheduled day of collection, your parcel can be collected any time between 8am and 6pm.   Unfortunately at this time it is not possible to give a more accurate estimated collection window.

There are several options available to customers without a Shipping One account:   Online: For parcels booked online, we accept all major debit and credit cards, as well as Bank transfer.   WhatsApp: When booking with Customer Service, payment can be made by debit or credit card, as well as Bank transfer.

There are items that cannot be sent with Shipping One. Some are obvious such as animals, illegal substances, guns and explosives. But there are also less obvious items that we can’t transport such as jewellery with a value in excess of £4,000, perfume and cash.   Note: For parcels travelling outside the UK, there may additional prohibited items specified by the destination country. If you are booking online with Get Quote Form, click the 'Prohibited Items' button on the booking form to check. You will also find details of items that might be restricted.   Shipping One shall not be liable in the event that you send any prohibited items. If your parcel contains a prohibited item, it may be delayed or returned.   For further information and advice, please contact Shipping One Customer Service.

You should calculate dimensional weight on every shipment, and compare that to its actual weight, and use the greater of the two to determine your shipping cost. Volumetric weight for international shipments is calculated using the formulae below.   Height x Length x Width in cm divided by 5000   When using our quote tool to calculate postage, it is important to declare accurate weights and measurements when you book a courier with Shipping One and it is normal for the courier to check these on collection.   Additional charges may be applied to parcels which have been under-declared, therefore we always advise that you weigh and measure your item after it has been packaged and made ready to ship. This will ensure you receive an accurate quote.

Shipping ONE can only honor your address change request if below conditions are true.  

• The sender has put no restrictions to changing addresses
• The new address is not in another country
• The shipment has not already been delivered

  Please contact us to request your address change. Additional restrictions and fees may apply when rerouting packages.   Note that a reroute is not a guaranteed service as we are unable to physically change the original airwaybill attached to the shipment.   Alternatively you can request to hold the shipment at a location for pickup instead of delivery. The person authorised to pick up the package will require a photo I.D.

When there is a delay, there are a variety of reasons that this may be the case:   Shipper errors  

• An incorrect address was provided

 

• An invalid phone number was provided

 

• Collection failed as you were not in

  Receiver errors  

• Not there to receive delivery

 

• Secured entrance and courier unable to gain access

 

• Didn't answer phone when courier called for directions

  Force Majeure  

• Bad weather

 

• Technical issue with aircraft or delivery vehicle

 

• Road accident

 

• Held in customs

Carrier error  

• The parcel was miss-routed - sent to the wrong depot or area

 

• The driver didn't turn up to collect

 

• The driver didn't manage to attempt delivery as they ran out of time

 

• When the shipment was not delivered on the due date, but there are no scans to indicate that a shipper/receiver or force majeure incurred delay

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