Frequently Asked Questions

ADDITIONAL QUESTIONS

Questions You Want To Know

Need some help? Simply click the buttons below to see the most frequently asked questions.

Do I need an account to send a parcel with Shipping One?

You do not need an account to send a parcel with Shipping One. All of our services available on this site are intended for customers who don’t have an account.

What services does Shipping One offer to customers without an account?

All of our services offer express delivery, using the same fast and reliable door-to-door Shipping One services. If you would like to drop off your parcel, you can take it to our Service Points. If you would prefer to book a collection, this can be arranged online filling the online quote form or calling Customer Service.

What payment options does Shipping One offer?

There are several options available to customers without a Shipping One account:

Shipping One Service Points: At Shipping One Service Points, you should pay for your delivery first online by credit card through payment link before leaving it on one of the service points.

Online: For parcels booked online, we accept all major debit and credit cards, as well as Bank transfer.

 Phone: When booking with Customer Service, payment can be made by debit or credit card, as well as Bank transfer.

How do I track my parcel?

There are many ways to track Shipping One parcel. After you proceed with the order, we’ll send it to you through email

Are there any items I can't send with Shipping One?

There are items that cannot be sent with Shipping One. Some are obvious such as animals, illegal substances, guns and explosives. But there are also less obvious items that we can’t transport such as jewellery with a value in excess of £4,000, perfume and cash.

Note: For parcels travelling outside the UK, there may additional prohibited items specified by the destination country. If you are booking online with Get Quote Form, click the ‘Prohibited Items’ button on the booking form to check. You will also find details of items that might be restricted.

Shipping One shall not be liable in the event that you send any prohibited items. If your parcel contains a prohibited item, it may be delayed or returned.

For further information and advice, please contact Shipping One Customer Service.

Why is the price so low?

Shipping One send millions of parcels every year meaning we can negotiate fantastic discounts that then get passed on to you!

What time will my parcel be collected?

On your scheduled day of collection, your parcel can be collected any time between 8am and 6pm.

Unfortunately at this time it is not possible to give a more accurate estimated collection window.

I was out when the driver attempted to collect

No problem, you can have your item collected another day.

Please Do Not make contact with the courier concerned as all questions need to be raised directly with us. We will communicate with them on your behalf if we can’t answer your question ourselves.

I need to change my collection address

Unfortunately once the courier has been sent the collection details, it’s not possible to change your collection address. We recommend cancelling the existing collection, then rebooking.

Please Do Not make contact with the courier concerned as all questions need to be raised directly with us. We will communicate with them on your behalf if we can’t answer your question ourselves.

When will I get my label?

If your service requires a label, it should be ready within 60 minutes of paying for your shipment.

Remember, not all services need a label, but if you think you’re label hasn’t been
generated contact us using the button below.

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Not Found Your Answer? Just Ask Us!

Your enquiry will be entered into our support system and you will be notified by email when the ticket is updated. We aim to respond as quickly as possible and in most cases you will receive a response within 2 hours between the hours of 8am – 6pm, Monday – Friday.